Where is the nearest service center of POCO? How to escalate your complaint to POCO nodal officer if your grievance is not resolved? Find out here.
Every electronic product needs regular servicing and with time it can break down, requiring a repair by a technician. This happens with POCO devices as well. In such cases, all you need to do is call the POCO customer support and register a complaint.
POCO Customer Care Numbers
|Customer Care Number||1800-572-7626|
|Call Center Hours||9:00 AM to 9:00 PM, IST|
|Navigate to a Human||1 for English or 2 for Hindi, then Press 4|
|Average Wait Time||2 minute|
|Customer Service Email||[email protected]|
|Chat Support||Click Here|
You may also visit the POCO service center directly and discuss the problem with them. You can find a list of POCO service centers near you by clicking over the city in the table below:
POCO Service Centers in India
If you have reached this page looking for customer care number or email address of POCO, then you probably already know about this company and need not read any further. For those who don’t know, Poco sells mid-range smartphones in India. Most of them are rebranded Redmi smartphones. The parent company of POCO mobiles is Xiaomi. So far, they have launched 11 smartphones in India.
POCO Social Media Customer Care
Providing customer support through twitter handle or on Facebook page is a latest trend and customers are loving it as the resolutions are usually faster when you post your complaint publicly on POCO’s Facebook page or on the twitter. In fact, FirstBestService, also makes use of these social media accounts when helping customers get resolution to their problems/complaints. So, go ahead and share your grievance on social media account of POCO customer service.
POCO Grievance Redress Procedure
If you have a grievance that does not get resolved by POCO customer support or the POCO service center, then you can escalate your complaint to the POCO Nodal Officer by writing to him at
Head Customer Care
POCO India, Outer Ring Road, Bengaluru, Karnataka, 560103 IN
If a satisfactory resolution is not provided by the Grievance officer of POCO, then you may consider reporting the case to INGRAM (Integrated Grievance Redressal Mechanism).