What is the customer care number for Amazon Fire TV stick, Amazon Echo and Amazon Kindle devices and when to visit/call their service center? How to escalate your complaint to Amazon Support if your grievance is not resolved? Find all of this information here.
Every appliance/electronic product needs regular servicing and with time it can break down, requiring a repair by a technician. This happens with Amazon devices like Fire TV, Echo, and Kindle as well.
In such cases, all you need to do is contact the Amazon customer support through their app and they will help you trouble shoot the issue. If this does not help, they may replace the under warranty devices. However, if the product is out of warranty, then they will ask you to contact their authorized service provider “CTDI”.
If your device is in-warranty, please contact Amazon Customer Service instead.
CTDI Customer Care Number
(Amazon’s Authorized Service Provider for Out of Warranty Echo, Fire TV & Kindle)
| Complaint/Service Registration | Go to amazonoow.ctdi.co.in and click on the ‘Issue Registration’ tab. |
| Customer Care Number | 1800 120 6080 |
| Call Center Hours | 10:00 AM to 6:00 PM – Monday – Saturday |
| Navigate to a Human | Direct Call |
You may also visit the Amazon CTDI service centers directly and discuss the problem with them. You can find a list of Amazon CTDI service centers near you by clicking over the city in the table below:
Amazon CTDI Service Centers in India
About Amazon CTDI
Communications Test Design, Inc. (CTDI) is Amazon’s authorized service provider for out of warranty repairs for Kindle, Fire TV, and Alexa devices..
CTDI Grievance Redress Procedure
If you have a grievance that does not get resolved by CTDI customer support or the CTDI service center, then you can escalate your complaint to the CTDI Nodal Officer by writing to him at
Communications Test Design India Pvt Ltd
#48, 2nd Phase, Peenya Industrial Area,
Bangalore, Karnataka | IN 560070
E-mail: [email protected]
Toll Free: 1800-120-6080
If a satisfactory resolution is not provided by the Grievance officer of CTDI, then you may consider reporting the case to INGRAM (Integrated Grievance Redressal Mechanism).
