Our mission is to provide the most accurate service center & customer service data to help customers reach the right person at right time.
At FirstBestService, we come to work every day because we want to solve the biggest problem in customer service. Companies don’t realize how important it is for a customer to be able to speak to a human when they are facing a problem with their product or service. Even the biggest of companies hide their customer care numbers and want you to first browse their self help pages before you finally are able to write, chat, or speak to them.
Lavanay worked in service industry with Hotel Inter-Continental (Now The Lalit) for 2 years before switching to IBM Daksh in year 2002. Here he worked as Customer Support Representative for Amazon.com project. During his stint with Amazon.com, he learned about customer behavior, their choices, expectations, and service standards.
Coming from service industry, he is aware of frustration of customer who is trying to get his issues resolved and the limitations of a primary level CSR who is just following rules and has no power to make exceptions.
Lavanay uses his experience to guide and help customers reach the right person in any company and help them resolve their issues quickly.
Lavanay graduated from Delhi University with B.A in Economics. He has also completed Hotel Management from IHMCT&AN, Pusa, New Delhi in the year 2000.
Rewa is a lawyer by profession. She is registered with Jammu high court and works for consumer protection. She has a great ability to understand the legal aspect of a dispute between a company and a customer and can help customers with really good advise. She is also exception at finding contact details of officials and nodal officers of a company.