IRCTC e-Catering & Customer Support

IRCTC Customer Care

IRCTC or Indian Railway Catering and Tourism Corporation is a subsidiary of Indian Railways that handles not just online ticketing but also IRCTC e-catering and tourism operations of the railways.

If you are looking to order a meal or make changes to the order or if you have a complaint or feedback to share then you must call the customer support number for e-Catering services of IRCTC and not any other number. Or you can email the customer service as well. Lets now look at the phone numbers and email addresses that you may use:

IRCTC e-Catering Customer Service Details

Customer Care Number 1323, 0120-4383892-99
Call Center Hours 24 x 7
Navigate to a Human Press 1 or 2, then 1 to book a meal, 2 for complaints, inquiry, or change in meal
Average Wait Time Less than a  minute
Customer Service Email [email protected]com
Online Complaint Form Click Here
Important Note: If you want to complaint regarding food quality, over pricing, expiry of food served from pantry of your train or at the stalls located at a railway station, then call 1800-111-321 or 138.

Twitter Handle of IRCTC e-Catering

A Twitter handle @IRCATERING has also been made operational to cater to the complaints/suggestions with regard to catering services.

 Looking for IRCTC e-Ticking phone number? Find it Here 

IRCTC Head Office Address

Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
Fax: 011-23345400

 Contacted the numbers above and still not happy with the resolution provided? Read this post with details of IRCTC Grievance Officers