IRCTC or Indian Railway Catering and Tourism Corporation is a subsidiary of Indian Railways that handles not just online ticketing but also IRCTC e-catering and tourism operations of the railways.
If you are looking to order a meal or make changes to the order or if you have a complaint or feedback to share then you must call the customer support number for e-Catering services of IRCTC and not any other number. Or you can email the customer service as well. Lets now look at the phone numbers and email addresses that you may use:
IRCTC e-Catering Customer Service Details
|Customer Care Number||1323, 0120-4383892-99|
|Call Center Hours||24 x 7|
|Navigate to a Human||Press 1 or 2, then 1 to book a meal, 2 for complaints, inquiry, or change in meal|
|Average Wait Time||Less than a minute|
|Customer Service Email||customercare.ecatering@irctc.|
|Online Complaint Form||Click Here|
|Important Note: If you want to complaint regarding food quality, over pricing, expiry of food served from pantry of your train or at the stalls located at a railway station, then call 1800-111-321 or 138.|
Twitter Handle of IRCTC e-Catering
A Twitter handle @IRCATERING has also been made operational to cater to the complaints/suggestions with regard to catering services.Looking for IRCTC e-Ticking phone number? Find it Here
IRCTC Head Office Address
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.